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General customer and staff safety

Any customers/staff showing signs of COVID-19 either before entering or during a visit to one of our units will be asked to leave immediately and advised to return to their place of residence and request a coronavirus test. 


The 4 main symptoms of coronavirus are:-

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

  • a new, continuous cough – this means coughing a lot for more than an hour or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything or things smell or taste different to normal


Social Distancing

  1. Entry and exit points will be managed

  2. The number of customers will be limited within the unit

  3. Floor markings will be in place outside and throughout the unit to help customers to comply with social distancing

  4. Additional signage will be in place to encourage hygiene and physical distancing

  5. Members of the same family will not need to social distance

  6. Parents/guardian are required to take full control of their children and not allow them to move around the unit independently

  7. Counter screens will be in place at all reception and prize counters



  1. Customers will be asked to use hand sanitiser before entering the unit

  2. Where available, customers will be encouraged to use the self-service kiosks which will be placed close to the entrance

  3. Where available customers to be encouraged to use contactless or cashless payment but cash will still be accepted

  4. Hand sanitiser available in the premises

  5. Funstation outlets: 

    1. Continuous cleaning of all machines including kiosks using disinfectant spray and blue roll

    2. units with VR equipment, face shrouds will be available on request.  Headsets and guns will be sanitised before every use

    3. all redemption purchases will be final until further notice unless faulty

    4. items won on direct prize machines cannot be swapped

  6. Volcano Falls outlets: 

  1. all balls, clubs and score pencils will be cleaned and sanitised prior to use by each customer

  2. all purchases made will be final until further notice

  1. Laser Station outlets: 

  1. customers will be asked to use hand sanitizer on entrance to the briefing room and on exit via the pack room

  2. face masks for all participants and staff will be provided prior to entry into the briefing room

  3. all equipment will be cleaned and sanitised prior to each use

  4. staff will demonstrate to children/parents how to use the equipment no physical contact will be made with customers

  5. parties - food preparation and social distancing guidelines will be followed throughout

  1. Staff will be encouraged to stay in their allocated positions throughout the shift

  2. More frequent rubbish collections will be made

  3. Clear use and cleaning guidance for toilets will be in place to ensure they are kept clean.  Paper towels will be available as an alternative to hand dryers should customers prefer to use them.  NB: Customer toilets will only be opened once parties commence

  4. Signs will be in place in all toilets to remind staff and customers of appropriate hand-washing standards (soap, water, 20 seconds)

  5. All workspaces will be kept clear and cleaned on a regular basis




Gloves – Gloves provide a false sense of security and are therefore not recommended as a part of general protocols. If someone wears gloves, touches an unclean surface, then touches their face or another surface, they will increase the risk of transmission.  What is important is frequent hand washing and/or use of hand sanitiser to ensure hands are clean as the HSE clearly state PPE is not necessary unless in a medical setting and the main defence is hand washing and social distancing

Note: Clearly, there are protocols that require gloves (i.e. for food handling, cleaning functions with chemicals and in first aid operations) and those should be strictly followed.

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